The Red Hat Renewals Program is an incredibly simple to use, partner-centric program designed to increase renewal rates and bring more revenue back to our partners. By automatically including our business partners in the subscription renewal process, we are aiming to increase customer satisfaction and the overall ease of doing business with Red Hat.
Some of the benefits of the Red Hat Renewals Program include:
Increased visibility & manageability into renewals
Increased customer retention and satisfaction
Increased renewal rates bring revenue back to partners
Closed-lop processes that track revenue back to your pipeline
Low cost to managing your customer renewals, efficiently driving renewals business
Dedicated Partner Team to drive partner and customer success
Partners are provided with seamless access to the Renewal Portal where they can review and manage those renewals naming them as partner on the original purchase order. Data is loaded into the partner portal in weekly increments. The portal will allow partners to easily create quotes for their customers and close out renewals as the business is won or lost.
At the same time, notifications are sent to end customers when their subscriptions are coming up for renewal. These are sent at 90-days, 60-days, 30-days and at expiration. The notifications encourage customers to renew their subscriptions with their partner. Should the customer NOT renew by expiration date they will receive one final notice.
